You have thirty (30) calendar days to notify us of your decision to return any item from the date you received your order based on the courier shipment tracking records. Your purchased item(s) must have a receipt or proof of purchase.
We will inspect your item(s) and notify you regarding the status of your refund typically within seven (7) calendar days from receipt of them.
We will initiate a refund to your bank card or original method of payment if your return is approved. Expect to receive your refund within fourteen (14) business days, depending on your financial institution’s policies.
Because nine out of ten complaints are solved the first time via troubleshooting over email, phone or video call and our typical annual complaint rate has been less than one percent for over a decade, we can only replace parts and a complete applicator device if the troubleshooting fails.
We typically ship your item(s) via priority postal service at no shipping cost to you within three (3) business days if your replacement is approved.
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
Last updated: June 10, 2023
