Thank you for shopping at doxyva.com.
You will be responsible for paying for your own shipping costs unless you purchase over $300.00 worth of any product sold on this website that qualifies for free shipping and handling. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping (if any) will be deducted from your refund.
Typically, products purchased on this website before 2 p.m. (Pacific Time) on weekdays are shipped from one of the regional or local fulfillment centers in our global logistics network on the same day and purchases made after 2 p.m. (Pacific Time) on weekdays will typically ship the following day. Products purchased during weekends and holidays are typically shipped the following weekday.
To comply with strict U.S. Department of Transportation (DOT), international and local transportation regulations in each country, cartridge supplies and applicator devices are shipped separately, typically via United Parcel Service (UPS) standard ground transportation within the United States, unless explicitly requested by the customer in writing with the order notes at the time of placing the order online or verbally over the phone to one of our staff members. Shipping methods differ in each country. No other shipping method is included in the free shipping and handling offer for purchases above $300.00. It may take 3-7 days to deliver products via ground transportation and shipping times may lengthen during unexpected product demand spikes, holidays, transportation crises, labor shortages, trade wars, terrorism and other unforeseen factors.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
You will receive a filled out return label from us that you can use to drop off your item(s) at the designated location or request a pickup from the currier.
Read our Return & Refund Policy.
If you have any questions on how to return your item to us, contact us.